Castel - Predictive Dialer, Broadcast Messaging

Castel has been delivering advanced communications and management products and services to contact centers in the financial services, credit and collections, telemarketing, and teleservices industries for more than 25 years.

Our full suite of solutions includes the Castel Connects® predictive dialer, an automated messaging system Intelligent Message Delivery™, C4™, our performance dashboard, and Digital Voice Recording. Please visit our Solutions section for overviews of our products.

With the most efficient, accurate, flexible and scalable predictive dialer on the market, Castel solutions improve agent productivity by more than 20% compared to other industry leading dialers. Available with automated outbound IVR messaging, Castel's patented and award-winning predictive dialer solutions improve our customers' critical performance metrics and deliver returns on investment in as little as six months.

News

Castel Secures Patent for its Unique Predictive Dialer Technology
Castel, Inc. a leading supplier of predictive dialer solutions, announced today that the company has been granted a patent on their proprietary, leading edge customer interaction management technology... » read more

Australia's Largest Collection Company Chooses Castel
Castel, Inc., a leading supplier of predictive dialer solutions, today announced that Baycorp, the largest collection company in Australia and New Zealand, has chosen Castel Connects® to increase the ways in which it contacts debtors and increase the volume of contact... » read more

Castel Customers Receive Best Overall Operations, Quality and Client Support Awards
Castel, Inc., a leading supplier of contact center solutions, is pleased to congratulate three of its customers for receiving high marks at the recent Debt Connection Symposium and Expo in San Diego... » read more

Castel Is Chosen by Carfinco Income Fund to Provide Latest Dialer Technology
Castel, Inc., a leading supplier of contact center solutions, announced its newest customer win, Carfinco Income Fund, Canada's leading specialty auto finance income fund... » read more

Major Healthcare Receivables Management Company Chooses Castel
Castel, Inc., a leading supplier of contact center solutions for the collections industry, announced its latest customer win, Medical Data Systems, headquartered in Vero Beach, Florida... » read more

Events

Please join us at the ACA Int'l's 70th Annual Convention & Expo at the Wynn Las Vegas Resort from July 13 through July 15, 2009.

Please join us in booth 109 for the Financial Services Collections Conference at Caesars Palace in Las Vegas from October 18 through October 20, 2009.