Castel has been delivering advanced communications and management products and services to contact centers in the financial services, credit and collections, telemarketing, and teleservices industries for more than 25 years.

Predictive Dialer, Automated Messaging, and DVR

Our full suite of solutions includes the Castel Connects® predictive dialer, an automated messaging system Intelligent Message Delivery™, C4™, our performance dashboard, and Digital Voice Recording. Please visit our Solutions section for overviews of our products.

With the most efficient, accurate, flexible and scalable predictive dialing solution on the market, Castel solutions improve agent productivity by more than 20% compared to other industry leading dialers. Available with automated outbound IVR messaging, Castel's patented and award-winning predictive dialer solutions improve our customers' critical performance metrics and deliver returns on investment in as little as six months.

News

Castel Becomes Signatory to the Collection Technology Open Standard
Castel, Inc., a leading supplier of contact center solutions to the collections industry, wants to provide its users easy access to their data. That is why Castel has decided to become a signatory to the Collection Technology Open Standard (CTOS)... » read more

Castel Secures Patent for its Unique Predictive Dialer Technology
Castel, Inc. a leading supplier of predictive dialer solutions, announced today that the company has been granted a patent on their proprietary, leading edge customer interaction management technology... » read more

Australia's Largest Collection Company Chooses Castel
Castel, Inc., a leading supplier of predictive dialer solutions, today announced that Baycorp, the largest collection company in Australia and New Zealand, has chosen Castel Connects® to increase the ways in which it contacts debtors and increase the volume of contact... » read more

Events

Conferences

Please join us for the 13th Annual DBA International Conference to be held at The Mirage Hotel and Casino in Las Vegas from February 9 through February 11, 2010.