About Castel

Castel is a leading provider of customer interaction management systems for the contact center. Our full suite of solutions includes Castel Connects®, Intelligent Message Delivery™, C4™, our performance dashboard, and Digital Voice Recording.

Castel Connects®, Castel's award-winning and patented customer interaction management system, consists of a set of software solutions for outbound dialing, inbound call distribution, and inbound/outbound call blending. We designed Castel Connects to work with most existing server and switching environments, and to integrate with your existing customer contact applications to fully integrate business-critical functions, such as collections, telemarketing, and customer service.

Businesses across the country are currently using Castel Connects for a variety of dynamic customer contact applications, including:

Collecting delinquent accounts
Payment reminders
Scheduling appointments
Follow-up service calls
Prospecting for new customers
Precision marketing programs
Market research
Database cleansing
New market development
Customer surveys

We envision a business environment where every individual responsible for working with customers, vendors or partners can utilize the powerful productivity and management capabilities of customer interaction management systems.

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