Castel's ClickConnect™ extends non-campaign dialing functionality to agents who are currently using PBX manual dialing and reduce error rates and increase reporting effectiveness.

ClickConnect:

Castel customers enjoy dialing accuracies and increased functionality with real-time management reporting for CastelConnects® licensed agents. Many however, would like to save capital expenditures while extending these same features and benefits to their non-campaign PBX dialing agents. Castel's ClickConnect has been created to provide the functionality and reporting features most demanded in real-time calling without traditional high cost fixed license fees extending your current PBX dialing agent’s productivity.

• Single source reporting. Eliminate the need to separately report on dialer and PBX based agents.
• Umbrella non-licensed agents under the Castel management structure for accurate reporting.
• Add valuable productive time for agents using PBX dialing.
• Reduce calling error rates from 8-12% to 0%.
• Measure agent productivity for non-campaign dialing.
• Greatly reduced user-licensing fees.
• Increased, low cost calling capacity
• Increased agent productivity
• Increased agent management reporting
• Measurable ROI tracking