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The Castel Team | Our Customermers | Case Studies | Industry Links | Employment |
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Wells Fargo
"We have predictive dialers for outbound and blend calling from several manufacturers installed throughout Wells Fargo, with Mosaix being the previous performance 'champion.' In a series of 'champion/challenger' head to head performance tests, the Castel system launched twice as many calls, increasing the number of connects by 20%, and increasing right party connects by over 7% compared to the previous solution. And this was before we tweaked our right time to call software to take advantage of Castel's significantly higher performance.
With such outstanding performance, Castel will be the new dialer of choice for Wells Fargo Card Services."
- Jacob Mou, Vice President, Wells Fargo Card Services, Inc. |
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Omaha Steaks
“We comply with regulations. Our abandoned call rate is 0.2% using the Castel system. We experienced a less than 12-month ROI with the solution. Our sales level increased by $30,000 per day.”
- Jeff Carter, VP Information Technology, Omaha Steaks |
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Capital Management
"Launched in 2000 in Buffalo, New York, with an executive management team having over 60 years of collective experience in debt recovery management, CMS saw early on that a key component to meeting their growth goals was a feature-rich, scalable predictive dialer that was easy for agents to use. These goals quickly led us to Castel. Dialer companies come and go, but Castel has a 24 year-history of meeting the needs of the collections industry with continually updates technology. Equally important, their vision of the industry mirrors our own, with an emphasis on customer satisfaction and value."
- Stephen Florczak, Executive Vice President of Information Technology at CMS |
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Allied Global Holdings
Allied"We selected Castel Connects because it offers a diverse suite of tools that let us deliver high value, market-leading services to our clients in a cost effective manner for them-and for us. With this dialing solution, which includes an integrated soft switch, we will be able to boost our business volume 60 percent without adding staff.
At the same time, the dialer enables us to roll out and modify campaigns in seconds and offer the new services, like virtual campaign support and message blasting, that our clients want, with the performance levels they demand. In addition, because our dialer is seamlessly integrated with our Collection Management System, we can respond instantly to calling list changes."
- Phil Newfeld, Senior Vice President of Operations, Allied Global Holdings |
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LTD Financial Services
"The whole Y2K experience showed us that adaptability of both the vendor and their products to changing technologies and business conditions is an essential decision factor. That's the reason we selected a Castel predictive dialer in 1999, it's the reason we recently upgraded to Castel Connects, and it underlies our conviction to stay with Castel long into the future. Their technology works and works well, but equally important is the fact that so does our relationship. Whenever we have any questions about how to optimize the use of the dialer to meet our requirements, Castel's support organization offers fast and actionable responses."
- Lenny Pruzansky, Chairman and CEO, LTD Financial Services |
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Creditors Interchange
“What I like about the relationship between Castel and Creditors Interchange is the fact that Castel’s open system allowed them to come in and integrate with what Creditors currently did. We worked with Castel to integrate their dialing engine within our environment. We didn’t have to alter the way we handled our customer contact process which meant very little agent training. It’s the same system they are used to using. Castel’s scalability, easy integration and open platform concept made for a beautiful fit.”
- Larry Rizzo, VP Information Technology, Creditors Interchange |
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