Castel's Digital Voice Recording feature allows you to make recordings of all agent calls automatically. Whether for compliance, training or customer satisfaction, recording and archiving all agent calls is a necessity in today's contact center environment.

With DVR, you can:

• Stay compliant with all state and federal recording regulations
• Determine which calls should be recorded
• Determine how long calls should be archived based on your requirements
• Allow supervisors to monitor or screen live conversations
• Play back individual recordings
• Review comprehensive recording reports using the C4™ dashboard
• Deploy one DVR recorder for many switches or many recorders for one switch
• Grow your recording solution from a few agents to thousands
• Record and store all associated call information using indexes that are user definable within the dialing database
• Follow the same call from agent to agent and uniquely identify each segment
• Administer all recording functions through the C4™ dashboard