Castel's FlexConnect™ has been specifically designed to enable the licensing of additional agents for “on demand” use to meet the increasing fluctuations in your business and campaign needs with no up-front license fee.

FlexConnect:

The Call Center business model is changing with the influences of worldwide economies. Capital financing is becoming harder to secure and call center customers are demanding more.

FlexConnect has been designed to enable Castel customers the flexibility to handle more calls in less time by adding “on-demand” agent licensing that is billed monthly. FlexConnect offers all of the same database connectivity, reduced error rates and agent reporting features as the regular Castel license.

• The “on-demand” flexibility transforms additional seat licenses to an operations expense billable to the
  customer as an expense
• In negotiating new business, know up front how much FlexConnect licenses will be based only on
  the number of agents and duration FlexConnect licenses are needed
• Usable for fully blended call center operations
• Enjoy full Castel functionality and reporting management