Intelligent Message Delivery™ (IMD), Castel's automated outbound messaging and IVR system with text-to-speech capability, dramatically increases the power and flexibility of CastelConnects. Integrate predictive dialing and automated message strategies into outbound campaigns using the same platform.

With IMD, you can:

• Increase contacts and improve call center metrics
• Integrate messaging strategies into outbound campaigns
• Save substantial costs compared to a hosted solution
• Reach accounts even when agents are busy
• Employ text-to-speech capability for user-defined data, including name, date and amount
• Offer accounts interactive choices during and after the message
• Provide accounts opt-out alternatives for transfer to either agents or other applications
• Have account data follow the call to an agent—no "whisper" transfer
• Keep your own data inside the firewall and secure
• Customize messages to specific accounts and campaigns
• View detailed dialing statistics to measure response
• Control and manage campaign strategies
• Modify campaigns in real-time without taking the campaign down