Castel - proactive customer calling solutions

proactive customercontact solutions

Sales: 1-716-932-3049
Support: 1-800-657-8215

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Castel’s goal is to continue the development of our suite of products to bring more value and productivity to our customers and partners. We will strive to bring forward new innovation, strong leadership, reliable commitment, and outstanding customer service that will differentiate us in the market place.

With the most efficient, accurate, flexible and scalable proactive dialing solutions on the market, Castel solutions improve agent productivity compared to other industry leading dialers. Our full suite of solutions includes the CastelConnects® predictive dialer, available with automated outbound IVR messaging, Intelligent Message Delivery™ (IMD) for automated messaging system, Digital Voice Recording, ClickConnect™ for our customers needing increased productivity for their PBX dialing agents, FlexConnect™ for those requiring agent licensing for only selected periods of time, and C4, our performance dashboard. Castel's patented and award-winning dialer solutions improve our customers' critical performance metrics and can deliver returns on investment in as little as six months depending on your telephony setup.