Gain the knowledge you need to survive in today's economy and profitably grow your
call center.

• Replacing old dialers with new will improve your bottom line.
  When it comes to dialers, many call center managers have the philosophy that if it’s not broken, don’t fix it. An outdated dialer may work fine and even live up to original expectations. But those expectations may no longer be reasonable, based on market and technology changes that have occurred since the original investment was made. In other words, the question call center managers must consider is not what their dialer is currently doing for them, but what increased bottom line benefits they could achieve with a new dialer that leverages the latest technology.

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• In-Network Call Answering Technology
  Nearly every dialer vendor in the world utilizes the same answer detection methodology: Digital Signal Processing (DSP). DSP is used to analyze signal patterns on the phone line to determine when the call is answered. Castel has pioneered and patented a totally different methodology utilizing real-time information received that absolutely identifies that a call has been answered. Castel’s direct network signaling technology eliminates the annoyance of “dead-air,” abandoned calls and unidentifiable Caller ID. This allows Castel’s customers to comply easily and completely with existing and newly proposed regulations.

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• Boosting Collections Performance
  Dick Bucci, Senior Consultant of the Pelorus Group, discusses success factors, best practices and integrated contact center solutions to increase productivity, effectively manage, and the management of compliance regulations for call centers.

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• Compliance issues addressed for call centers
  Growing your business while taking performance to the next level has become even
  more challenging. It is essential to your business’ success to institute a solution that will allow you to comply with current and future legislation while raising your performance level. Castel’s unique technology has answers to every compliance issue your business may face. Castel has always championed these practices and will continue to provide the highest level of service to you and your customers to ensure full compliance with all Federal and State regulations.

  Download the full white paper as a PDF.