Contact Center Solutions

Castel develops solutions for today’s contact center.

Castel Connects® is our award-winning, patented customer interaction management system, which provides different modes of outbound dialing, inbound call distribution, and full call blending. Castel Connects contains the fastest and most accurate predictive dialer on the market.

Intelligent Message Delivery™ (IMD) is our integrated automated messaging system with text-to-speech capabilities for message customization and includes multiple levels of authentication.

C4™ is Castel’s performance dashboard, which provides a graphical view into the health of your business operations and allows you to drill down to the desired level of detail.

Digital Voice Recording allows you to record and archive all agent calls.