Solutions » DVR

Digital Voice Recording

Castel's Digital Voice Recording feature allows you to make recordings of all agent calls automatically. Whether for compliance, training or customer satisfaction, recording and archiving all agent calls is a necessity in today's contact center environment.

With DVR, you can:

Stay compliant with all state and federal recording regulations
Determine which calls should be recorded
Determine how long calls should be archived based on your requirements
Allow supervisors to monitor or screen live conversations
Play back individual recordings
Review comprehensive recording reports using the C4™ dashboard
Deploy one DVR recorder for many switches or many recorders for one switch
Grow your recording solution from a few agents to thousands
Record and store all associated call information, including location, account, ANI and DNIS, agent name, date, time, etc.
Follow the same call from agent to agent and uniquely identify each segment
Administer all recording functions through the C4™ dashboard